BOOKING POLICY

 

Payment Terms for table bookings for restaurant

Deposits taken for bookings will be deducted from the table bill. Full payment of the balance of the bill must be paid at the time of the booking.

 

DEPOSIT, PAYMENT TERMS AND TERMS AND CONDITIONS AGREEMENT FORM FOR FUNCTIONS

To confirm your function booking we require an initial security deposit of 30% (credited towards the final account). This is required within 7 days of making your reservation and, once paid, reflects your recognition and agreement with the Terms and Conditions outlined in this package. 

 

Once you have confirmed your booking, we also require a signed and completed Terms and Conditions Form within 7 days. Madam Queenie holds the right to cancel any bookings not held with a Deposit Payment and completed Terms and Conditions Agreement Form. 

 

50% of the minimum spend or total invoice, is due 60 days before your event (credited towards the final account). 

The remaining 20% for your event is due 14 days prior to the event date, no later. 

Payment by cash, direct debit or bank cheque incurs no surcharge. 

 

Any payments of $500 or more paid by credit card will incur a 1.5% surcharge – MasterCard, Visa or a 2% surcharge for American Express only. Small increments paid by Credit Card to avoid the surcharge are not accepted. 

Any additional charges incurred on the night must be paid in full by the host by end of the function.

 

 

 

CANCELLATION POLICY 

 

Whilst we understand, due to unforeseen circumstances, it may be necessary to cancel/postpone your event, the following must apply: All cancellations or change of date made incur a loss of full deposit. 

No credits will be given for change of date or for the general restaurant trade. 

 

Any cancellation made 60 days or less prior to your event, will incur a loss of 50% of the minimum spend. 

All cancellations made within 14 days of your event will incur a loss of all monies due as stated on your invoice. 

Cancellations must be confirmed to the Madam Queenie functions coordinator in writing. Due to unforeseen circumstances, extreme weather conditions or accidents, Madam Queenie reserves the right to cancel any booking and refund any deposit or payments made.

 

No refunds can be made after the event has occured.

Opening Hours

OPEN 7 DAYS  |  FULLY LICENSED

Dinner from 5.30pm every night.

Abn 85953964515

Booking & Cancellation Policy | Privacy Policy

CONTACT

130 West Coast Dr, Sorrento

Enquiries: (08) 9243 2700

info@madamqueenie.com.au

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